Individuals new to Canada are unfamiliar with our health care system and will require basic information about how the health system works. You can help by providing some basic education and explanation of the following:
- When and how to use emergency departments and walk-in clinics
- When and how to use 9-1-1
- How to fill out a prescription
- How to get blood work done
- How to get an X-ray
- What to expect when they attend an appointment with a specialist.
- When and how to use Telehealth Ontario.
- When and how to use mental-health hotlines
Five tips for working with newcomer clients
- Support clients with scheduling appointments. Due to language and other barriers, newcomers might find it difficult to book their own medical appointments initially.
- Familiarize yourself with IFHP and related benefit grids for those clients who are covered under the program. Remind clients to show their IFHP certificate every time they access services.
- Explain to them that 9-1-1 is available in languages other than English and French. If they cannot speak to the operator in English, ask for service in their language of choice by saying the English name of the language. For example, say “Spanish” or “Chinese Cantonese.” The 911 service has access to interpreters who together speak more than 140 languages.
- Explain to them the options for seeking treatment in non-life-threatening medical emergencies. Direct them to walk-in clinics, urgent-care centres, and pharmacies that are open 24/7.
Bonus tip
Iamsick.ca is a website that will help you find health services close to home when you need them. The website is available in five languages: English, French, Arabic, Spanish and Chinese.
If you or someone you are supporting needs help to access services for refugees and immigrants, contact the Ottawa Newcomer Health Centre: 613-691-0192.
