Find someone to guide you

You are not alone

When you are new to this country, it is easy to feel lost and confused as you try to find your way through a maze of health services. Even Canadians who were born and grew up here need help. That’s why we have specially trained guides to steer you in the right direction. They are called multicultural health navigators.

How health navigators can help you

Working in the language of your choice, these guides provide short-term advice and guidance to refugees and immigrants to the Ottawa area by:

  • Visiting you at home to discuss your health needs and, if necessary, supporting you during your first medical appointment.
  • Helping you apply for the Ontario Health Insurance Plan (OHIP).
  • Making you aware of all the different health services that are covered under the Interim Federal Health Program (IFHP) and what you should expect from the providers of those services.
  • Working on your behalf and in your best interest to find the services that fit your needs.
  • Connecting you with doctors, nurses and other health-care workers who are sensitive to your cultural and health needs.
  • Referring you to other health, social and settlement services in the city.
  • Giving you the information you need to make health choices that are right for you.

The health navigators speak a variety of languages, including:

  • Arabic
  • Dari
  • Farsi
  • French
  • Nepali
  • Pashto
  • Spanish
  • Somali
  • Swahili

To reach a health navigator, call the Ottawa Newcomer Health Centre: 613-691-0192.

Learn more

Ontario’s Ministry of Citizenship, Immigration and International Trade has an overview of health services, including health insurance, medical care, emergency care and prescription drugs. The information is translated into 27 languages, including Arabic, French, Farsi, Somali, Spanish, Urdu.